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Governance

CTBC Bank’s financing for the Greater Changhua 1 Southeast Offshore Wind Farm became the first Taiwan-based project to win the PFI-Asia-Pacific Project Financing Award.

CTBC Bank was the first in Taiwan to be included in the International Capital Market Association's Sustainable Bonds Database, and was the first institution in Taiwan to issue a social bond.

ROBOGO auto rebalancing has served more than 40,000 customers since its deployment and won awards including the 2022 Best Smart Financing Award in Taiwan from Business Today and Most Innovative Trust Award from Commercial Times.

Equator principles and principles for
responsible banking

In January 2019, CTBC Bank officially signed on to the Equator Principles, becoming the 94th financial institution worldwide to identify, assess, and manage the environmental and social risks of financing projects. In 2022, the Bank had two cases requiring Equator Principles assessment. In December 2019, the Bank also announced that it would voluntarily follow the U.N.’s Principles for Responsible Banking. In 2020, we set three strategic objectives for sustainable finance: green energy financing, credit control and management of highly sensitive industries, and human capital development in the digital era. These goals reflect how CTBC Bank is investing in the sustainable development of the global financial sector.

Driving Sustainable Finance
Management Approach

CTBC Bank promotes corporate sustainability development through its financial services and has clear stipulations in related policies for the following: the support of investment and credit business strategies for green energy and environmental protection and the prevention and review of credit risks for investment/financing targets involved in labor rights disputes, with corporate governance issues, or with business activities that have high energy consumption, high resource consumption, or high pollution. The Bank has also signed on to the Stewardship Principles for Institutional Investors and published a stewardship report, further helping it consider the sustainable development of investee companies and to exercise voting rights cautiously. In addition, CTBC Bank is committed to exiting thermal coal and unconventional oil and gas industries in response to the parent company, CTBC Financial Holding Co., Ltd.’s “CTBC Holding Sustainable Finance Statement”.

Principles
Description
Institutional Finance Core Credit Risk Management Policy

CTBC Bank bases its sustainability strategy on the three core concepts of Sustainable Growth, Responsible Operations, and a Connected Society and actively responds to the United Nations SDGs. The Bank promotes a low-carbon economy and financial inclusion with low-carbon transition and sustainability transformation initiatives. Please refer to the Bank’s “Sustainability Management Policy”.

Institutional Finance Core Credit Risk Management Policy

This policy supports the granting of credit for businesses and products related to green energy and environmental conservation by enterprises that involve such risks as high energy consumption, high resource consumption, high pollution, labor disputes, or corporate governance, in order to prevent credit risk incurred from business operations.

Equator Principles Case Management Regulations Applicable to Corporate Financing

These regulations stipulate the management methods for Equator Principles-applicable cases, including analyzing the environmental and social impact of large-scale financing projects, in accordance with the eight Performance Standards of the International Finance Corporation.

Investment Risk Management Policy

The Bank has clear stipulations regarding the following: issues of concern while selecting investments, including environmental protection, social responsibility, and corporate governance (ESG); the prohibition of industries or target investments that affect public safety such as pornography, violence, gambling, and weapons; the need to carefully assess industries or that have business operations that have high energy consumption, have high pollution, or other factors that would damage the environment and ecology.

Stewardship Report for Institutional Investors

Signed the Stewardship Principles for Institutional Investors and issued a Stewardship Principles report.

The Guideline for Sustainable Finance in Institutional Banking (abstract)

With the aim of supporting the U.N. SDGs and implementing the spirit of ESG, CTBC Bank established the Guideline for Sustainable Finance in Institutional Banking in August 2021, and meanwhile included the Sustainability Credit Review Process* in the guideline. The guideline prohibits the Bank from granting credit to companies in industries that adversely impact social or public safety including through crime, terrorism, armaments, and pornography. Regarding ESG Sensitive Sector** involving material environmental and social issues (i.e., thermal coal extraction, thermal coal power generation, tobacco production, and unconventional oil and gas extraction.), we have pledged not to grant credit to new companies belonging to such industries unless (1) the company is either a state-owned enterprise or has more than a 50% of its shares held by local governments or (2) the funding purposes of the facilities are used for sustainable development; Besides, the guideline classifies a company as ESG high-risk based on ESG assessment from an external ESG database. Companies categorized into ESG Sensitive Sector or classified as ESG high-risk companies are subject to regular monitoring and controlling; Moreover, in order to promote the development of low-carbon economy, the Bank inventories the status of clients in carbon-intensive industries and collects relevant sustainable transformation documentation for risk scenario simulation; For borrower belongs to ESG high-risk, ESG Sensitive Sector and Carbon-intensive Industries, the Bank conducts proactive engagement and provides ESG related products and services to encourage these companies to invest in sustainable transition.

*Sustainability Credit Review Process:
When conducting credit analysis, the Bank should consider potential impacts and risks stemmed from the borrower’s business activities based on the E, S, and G factors: the environmental factors (E) include greenhouse gas emissions, corporate pollution penalties, etc.; the social factors (S) include labor rights, occupational safety, etc.; the governance factors (G) include financial crime, board composition, etc.
** ESG Sensitive Sector:
  • Thermal coal extraction: Obligors with more than 25% of revenue from thermal coal extraction.
  • Thermal coal power generation: Obligors with more than 25% of power generation from coal-fired sources.
  • Tobacco: Obligors with more than 10% of revenue from tobacco manufacturing (excluding rolling tobacco and cigarette packs).
  • Unconventional oil and gas extraction: Obligors with more than 10% of revenue from unconventional oil and gas extraction. Unconventional oil and gas including oil sands, shale oil and gas, Arctic oil and gas, ultra-deep-water oil and gas.
Responsible Investment Guideline

To support the global Sustainable Development Goals (SDGs), fulfill the Corporate Social Responsibility (CSR), and implement the spirit of ESG, CTBC Bank Co., Ltd. (“CTBC Bank”) formulated the “Responsible Investment Guideline” in December, 2021. As CTBC Bank conducts equities listed on exchange/OTC, bonds and mortgage-backed securities, whether the investment is in ESG exclusive list, ESG sensitive sector, or unsatisfactory ESG performance shall be assessed, and shall establish the control measures to minimize the negative impacts and respond with appropriate actions.

The guideline commits CTBC Bank to not investing in companies involved in criminal conduct, terrorist activity, pornography, armament, or any industry that may have negative social or public security effects. In addition, CTBC Bank sets clear control measures for ESG-sensitive sectors. In case of ESG sensitive sector, one of the conditions below is met to get the approval.

(1) The issuer or guarantor is state-owned enterprises or the shareholding of the government is over 50%, and the evidence of suitability transformation is in place (for example, the company has the sustainability report) or (2) For other investment, the internal ESG assessment criteria shall pass. The ESG-sensitive sectors including following four sectors:

  • Thermal coal power generation: Those that generate more than 25% of their electricity from coal-fired sources.
  • Thermal coal extraction: Those that generate more than 25% of their revenue from coal mining.
  • Tobacco: Those that drive more than 10% of their revenue from tobacco manufacturing.
  • Oil sands: Those that derive more than 10% of their revenue from the sale or mining of oil sands.

In case of unsatisfactory ESG performance, the investment target shall be assessed cautiously prior to the investment decision being made, engagement shall be conducted actively and implementation of its ESG improvement plan shall be reviewed so as to attain sustainable banking.

Note: The above mentioned internal ESG assessment standard including the sustainability transformation of the company (Ex. the sustainability transformation plan disclosed publicly, the specific target value on the transformation, and whether the company meet their transformation target). The ESG factors assessed including but not limited to:
  • Environmental: Environmental Policy, Water Management Programs, Physical Climate Risk Management, Energy Use and GHG Emissions, Renewable Energy Use
  • Social: Labor Relations, Employees-Human Rights, Discrimination Policy, Gender Pay Equality Program
  • Governance: Board Structure, Board/Management Quality & Integrity, Remuneration, Stakeholder Governance
Sustainable Products and Services
Institutional Banking
Type Details Impact
Green energy technology/circular economy/green power and renewable energy loans CTBC Bank engages in green expenditure loans, SLLs, forward-thinking economic activities, and financing for industries included in the National Development Council’s key strategies for the 2050 net-zero emissions pathway. We recognize the financial impact we can make by providing support to customers in their transitional plans through financing. Loan balance of NT$193,737 million1
Green expenditure loan balance Loan balance of NT$19,372 million2
Sustainability-linked loans (SLLs) Loan balance of NT$19,925 million3
Renewable energy project financing We have coordinated and overseen four syndicated loans for renewable energy projects, with financing totaling approximately NT$19.9 billion. CTBC Bank itself lent approximately NT$3.5 billion and served as the lead arranger, management bank, dedicated account management bank, and hedging bank for the project financing. Total capacity of approximately 235 MW. CTBC Bank pioneered and completed Taiwan's first project financing for a solid-state renewable fuel waste-to-energy generator, setting a benchmark in the new models of renewable energy financing in Taiwan's finance sector. We also completed project finance in 2022 of the largest fishery-electricity symbiosis solar photovoltaics site in Taiwan as of the current year.
Sustainability bond issuance and underwriting Underwritten 5 domestic and foreign sustainable bonds, totaling approx. NT$1.46 billion Expanded sustainable finance business, expanded sustainable financing fundraising and investment tools, and increased the market's willingness to invest in sustainable investment/finance.
Sustainability bond investments As of Dec. 31, 2022, CTBC Bank cumulatively held 39 sustainable bond investments with a cumulative sum of approx. NT$42.1 billion
Project hedging and consulting services related to sustainability
(e.g., hedging for renewable energy projects)
Project financing interest rate hedging:
  • Zhongneng Offshore Wind Farm
  • Yunneng Wind Power Co., Ltd.
  • Yuan-Yu Solar Energy Co., Ltd.
  • Chenhwa Power Co., Ltd.
  • Taiwan Cube Energy Co., Ltd.
Assisted developers to manage the risk from interest rate fluctuations through interest rate hedging, thereby reducing the uncertainty faced by developers and banks in sustainable financing project investment.
Note 1: Excluding financing included in green expenditure and SLLs.
Note 2: The scope of the data is limited to the loans for green funds as defined by the Joint Credit Information Center..
Note 3: Excluding financing included in green expenditure.
Retail Banking
Product/service Description Sustainable impact
ESG financial products
  • Launched 85 ESG funds, bonds, and ETFs in 2022
  • Preferential environmental protection deposits: Participated in by 131 customers
  • Cumulative ESG fund, bond, and ETF transactions and investments totaled approximately NT$9 billion as of Dec. 31, 2022
  • Encouraged the public to contribute toward environmental sustainability
ESG financing advocacy Promoted awareness of sustainability and ESG financing objectives among the public and enterprises through videos, columns, online seminars, and more
  • Increased customers' awareness of ESG and helped them form an accurate ESG investment mindset
  • Provided relevant services that may be needed for corporate sustainability during enterprises' ESG transformations, such as governance-related consulting for equity succession planning, social responsibility-related consulting for employee benefits and retirement planning, and green expenditure financing referrals
ESG credit cards
    As of Dec. 31, 2022, total credit cards issued:
  • Charity credit cards: 250,000 cards
  • Card that rewards green transportation use: 570,000 cards
  • Charity rebates: Cumulatively donated approximately NT$20 million
  • All credit cards had ISO14067 carbon footprint verification in 2022
  • Issued 50,000 credit cards made from recycled ocean debris using an emissions-free manufacturing process
Retail O2O payment integration platform
  • New users in 2022: 825 (total users: nearly 4,700)
  • 2022 transactions: 50.92 million transactions totaling NT$18.7 billion
Eliminated the use 825 card machines in 2022
Green mortgages and lending
  • 1 green lending case
  • 2 green building mortgage cases
  • Launched various programs including green building mortgages and green lending, and included green and environmental conservation issues into personal loans to provide either more competitive interest rates or waivers in service fees to encourage customers to achieve transformation in action. For instance, service fee waivers are given to loans whose intended purpose is to "purchase electric vehicles",
  • Green lending balance: NT$100,000; Green building mortgages balance: NT$4 million
Personalized ATM x LINE services Users who linked their ATM accounts with LINE Business Connect in 2022: 3,220,395
  • Cumulatively used by more than 3 million users
  • ATM (Shilin Branch) obtained ISO 14067 carbon footprint certification
Online personal loan applications
  • Loan applicants: 550,301
  • Mortgage applicants: 51,252
  • 99% of all personal loans applications were made online
  • 75% of mortgages applications were made online
ABC digital queuing service1
  • Available at 152 branches
  • Used by 70% of customers at bank branches in 2022
Reduced paper use
Note 1: Contactless phygital bank branch services
Financial Inclusion
CTBC provides a diverse range of internationalized and inclusive financial products, enhancing financial inclusiveness in the implementation of sustainable operations. We are committed to offering affordable and more user-friendly financial services and resources, ensuring everyone’s ability to access financial services. In addition, we collaborate with international microfinance institutions to continue investing in global microloan services in accordance with SDG1(No Poverty) and SDG17(Partnerships for the Goals)。
Inclusive financing
Overseas microloans
Subsidiary Details 2022 results Impact
Philippine subsidiary Through cooperation with five microfinance organizations, we provide indirect financing to micro and small enterprises and individual households. Loans totaling PHP 1.6 billion (approximately US$27.9 million) Micro and small businesses provided with working capital to support financial needs such as tuition, daily household expenses, emergency relief, and medical expenses
U.S. subsidiary
  • We provide personal and household loans for low- to middle-income families.
  • We provide loans for SMEs.
  • 64 loans totaling US$36.84 million
  • 116 loans totaling US$1.16 million
Provided mortgage loans, house repair and maintenance loans, and low deposit home loans
New Delhi branch, India We work with three microfinance organizations to indirectly provide financing for micro and small enterprises and individuals across northern and southern India. 3 Loans totaling INR 1.475 billion (approximately US$17.82 million) Provided low-deposit home loans, auto loans, student loans, daily household expenses, emergency relief and repairs, and medical expenses
Ho Chi Minh City branch, Vietnam We provide loan services to one of the three leading microfinance institutions in Vietnam. 1 Loan totaling US$16 million Indirectly provided funds to those without bank accounts to take out loans for motorcycle and durable consumer goods
Institutional Banking

CTBC Bank jointly established a blockchain-based supply chain financing platform with YFY Inc. In the third quarter of 2022, suppliers of YFY Inc. and Chung Hwa Pulp Corp. successfully acquired financing via the platform. Initially, an average of over NT$100 million was provided to over a dozen supplies every month. helping them to ensure sound cash flow during the pandemic. The platform represents an efficient disbursement mechanism for enterprises, banks, suppliers, and customers, and has strengthened YFY’s supply chain.

Retail Banking